Person behind the desk was great. Think name was Jason not sure

Very helpful & made the process easy Thank you

I have been a repeat customer at this facility for over 10 years, with multiple rentals over that time, and until this most recent experience I would have given it a strong 5-star rating. Historically, the staff here were professional, courteous, and genuinely customer-focused, which is why I returned again to store my new RV.Unfortunately, this latest transaction was very different. While I understand and accept new policies around proof of insurance and ownership, the issue was not the requirements themselvesit was how they were communicated. A phone conversation with the current facility manager escalated unnecessarily and became confrontational and dismissive. I was repeatedly interrupted, spoken to aggressively, and made to feel as though my integrity and long-standing relationship with the facility were being questioned.That interaction was so inconsistent with my prior experiences here that it was genuinely disappointing. **************** is as much about listening and tone as it is about enforcing policy, and that piece was clearly missing.I am sharing this feedback in the hope that ownership and leadership will take it seriously. This facility has historically been excellent, and with the right focus on professionalism and customer respect, it could be again.

Excellent response and support!

Great facility to store your RV

Great people! Informative and very accommodating. Super nice facility, modern very secure and clean! 5+ star rating easily. Check them out first. Wish I did! Prices are more than fair for the quality you’ll be getting.

Staff is friendly and helpful. The site is very clean and well marked. There are no junker cars or work trailers with their ladders leaned up against somebody's RV here. Drive aisles are wider than most every other facility in the area and easily manuverable with a towable. We have stored RVs in several different locations over the last 20 years and this is by far the best space.

Very responsive and helpful. Looking forward to parking my RV here.

I’m so happy I found NP RV! Clean, secure facility with a monitored electronic gate and cameras virtually on every corner. There’s a space to wash your RV, and a convenient dump station for grey/black waste onsite, included at no additional charge. The staff is well-trained, genuine, and I found them to be most accommodating.If you’re looking for an uncovered space, a covered space, or a private garage space for your RV I highly recommend North Plains RV and self storageRandy Baker Actual customer since September, 2020

Nice people, clean facility. Great location for me. Can’t ask for more.

Jason is awesome.

We have had our motorhome at North Plains storage for 12 years and we could not be happier anywhere. The security and service is too notch.

Convenient location, very secure and great office staff. Highly recommended. Edit: ironically, they evicted a good number of rv folks (myself included) to make way for the construction of new buildings shortly after my original review!

The facility is very clean ,well maintained and managed. The staff is extremely professional, helpful and friendly. We are very pleased we found this storage facility to store our large toy hauler

They are very good. I would recommend them.

Booked a unit online, which was very straightforward. I had a confirmation email immediately and a follow up call, which I was not able to answer, within 10 minutes. Haven't visited our unit yet, but I don't expect any surprises.

First time going in when I had to find a place for my RV went great. Ran into a issue and the office was closed. Called the after hours number and they helped me get in touch with the manager and he helped me get into my space after a mishap on the app. So far as of right now already showed me they care and are willing to help you and work with you.

Apparently they don’t want my business. They don’t support their customers! Would not recommend!!! Too expensive for what I received. I will go with UHAul on Baseline in Hillsboro next time.

I set up in person, everything was smooth, fast and professional.

Manager did a great job of explaining everything and the spaces are great.

Anthony provided great service and it was an easy process to rent a unit.

Customer experience was better than 5 star! New customer set up was so easy. Thank you!

Absolutely the best kept, safest and well run storage facility in the Portland metropolitan area. We store our 5th wheel here for several months every year. Management is professional and accommodating to any special needs.

Great customer service. Very nice property!

They were wonderful! Everyone I spoke to was very nice and courteous. They even helped me back my trailer into the spot. I would give more stars if I could. Thank you for taking care of us!!

We rented exactly what we were looking for and it was cheaper than the nearby competition.

They are very helpful actually go over the whole contract with you.

This facility is a bait and switch don't go here go anywhere else save yourself , they gave me a price of $116 for a unit and I had to put a deposit down, thank God I didn't need it til Jan24 because I went to pay the first month and it went from $116 to $190 in 2 weeks, thank God I wasn't moved in they didn't get me i got lucky, BEWARE DONT GO HERE BEWARE DONT GO HERE GO ANYWHERE ELSE ANYWHERE AND YOULL BE SOOOOOOO BETTER OFF.

Very Professional and such a beautiful place!

Very helpful and friendly. This is the fourth year I have parked my boat at this facility. High quality storage, secure facility.

Storing our 5th wheel at North Plains storage has been great. The office staff is kind, knowledgeable, caring, and efficient. The facility is extremely clean and safe. I would recommend North Plains RV Storage. Thank you

Absolutely wonderful experience. Staff was great! They got me in a unit same day. The price is fair. I consolidated all my stuff into one big storage unit. They keep the property very clean and tidy. Regularly patrol the property. Gated units with reasonable access hours. They also have 24 access units. Thanks to the staff for all your help. Thank you for making my transition a breeze!

We are just passing through town and visiting with family. Due to limited RV park availability, we needed to put our RV in storage quickly and on a Sunday. Jamie and Michael went above and beyond to accommodate us! The facility is top notch with dump station and has a vacuum for convenience. I highly recommend this storage facility!

This place is horrible. The management is extremely unprofessional and my storage unit was covered in mice poop, spiders everywhere and very unclean. I would rather park my expensive vehicle unlocked on a Portland SE street than at this "business". Geezus Be smart and avoid this place..........

Found a new place to park the RV in North Plains, OR. There is an on-site dump station & water. So happy to feel the RV is safe & waiting to go till my next adventure.

Dishonest sales staff, by far the worst customer experience I have ever had.

Very helpful. Great staff.

Very helpful and friendly. Found a space for a great price.

Moving out ASAP. Had my card on auto draft and charged 30% increase without being informed. Apparently they feel like a spammy email that goes to spam filter is worthy due diligence in terms of keeping customers informed of a significant rate increase. If it was 10 to 15% or something reasonable I probably wouldn’t feel exploited, however, 30% is ridiculous. This is the kind of corporate arrogance you’d expect from Public Storage or CubeSmart or another storage conglomerate… this is a local business gone bad.

Lexi and Jamie were so nice and helpful! Made everything so easy for us! Thank you!

They quickly found and rented me exactly the space I needed. Painless! And the whole facility is clean, bright and well secured.

The manager and office staff are Very helpful. well informed, and professional. It has been a pleasure working with them to rent a self storage unit.

Easy process signing up for a Rv spot very easy getting into our spot the lady in the office was very helpful getting a list together with spots to choose from it helped to that it was raining the day we chose our spot so we didn't take one that would get flooded. Would definitely recommend this facility

Very helpful staff. Lexie Allison took lot of time and effort to explain annd show all available options. Definitely a pleasant experience.

Lexi is incredibly helpful and knowledgeable about the storage facility. Love the holiday decorations

I was very happy to find this place after making a very quick decision on moving somewhere much smaller. We were looking for something that was close to our new place, but also had decent prices… which is very hard to find with storage units. Fortunately, this place was both of those things. We really love the property and the amenities that they offer, but we really appreciate the customer service the most. Everyone here has been wonderful, especially Lexie. She has made a tricky transition for us much easier than it probably should have been. She’s gone above and beyond and been very kind during our stressful times. I happily recommend this place for your storage needs!

Having used several storage facilities in recent years, we can say that, without a doubt this one is the absolute best! The employees are super friendly and go out of their way to be helpful. The facility is neat, clean, and kept in good repair. The aisles are spacious--making it easy to access units. The facility is in a country setting, but is only a couple of minutes drive from Hwy 26. Highly recommend!

Lexie was wonderful. Knowledgeable, friendly, helpful…the kind of customer service that you just don’t see a lot of anymore. Thank you so much for being patient with this first-timer. I toured several storage facilities and N.Plains is clean and user-friendly. Decent prices too.

Lexi is great. Professional, personable and very helpful. You can tell that she cares about what she does. Place is very clean. Glad we chose to rent a unit from this place. Sometimes people make all the difference and while you can rent a unit anywhere, you won't always run into people like Lexi.

Management is always professional, helpful and easy to work with. Lexie has all of these attributes.The facility is well maintained and always clean.

Clean, well maintained and super friendly and helpful staff (Lexie) made renting our unit a great experience.

Lexie always greets me with a smile and is always very helpful. Thank you so much!

No fancy but effective. It was pleasant experience. Beautiful facility.

Loved Lexie! Very professional and sweet! Great space for our stuff! Thank you!!

Wonderful customer service! I highly recommend this company for storage needs.

Lexie was helpful when we came to look at a trailer spot. Let us look at the spots and we had zero pressure on the decision. We are very happy to have a site with North Plains.

I booked a spot today. The customer service was amazing. Adam went out of way to help me. He was patient, very nice, helpful, & informative.

As a local small business owner I have to say that North Plains RV and Self Storage operate a fantastic facility. Everything is very well maintained, security has me feeling safe keeping my livelihood parked here while I'm not working, and the staff are very friendly and helpful. I have already recommended this facility to other businesses in my network who need storage. The unit I rent is large, cost efficient for my business and I'm able to have UPS deliver right to my unit without having to retrieve large or numerous packages from the front office. Kat and Lexi at the front desk have been amazing at answering questions and resolving any issues that arise in a timely manner. Highly recommend.

Lexie was terrific very helpful

Great costumer service from Lexie! Highly recommend

Lexie was very helpful! excellent customer service, very convenient location and very good hours that you can have access

Dropped my trailer off June 24. Told staff I would be back July 12th as I was flying home in ***** ******.July 2 they email me telling me I won't be able to access my travel trailer July 12/13.Awful communication since. I'm now trying to negotiate my own trailers release. They claim they are revealing asphalt. However my camper, being short term is right at the front of property on gravel. Still they won't release my camper. Forcing me to rent 2 nights in hotel and 2 night cancelation fees. **** bucks so far. Not to mention I'm on a trip with my daughter who may or may not be able to go to ***********/ Universal studio.I've tried to work with property manager 'Kat g' and just got generic responses stating the same.Awful. Awful. Awful experience

Great staff and great clean facility. Stored for 2 weeks with no issues.

Neighboring RV has a guy living in it. I’ve complained multiple times with no resolution. His black tank leeches fluids right next to our RV entrance. It’s disgusting and unsafe; and still no resolution. Ironically they served me with space termination papers because I haven’t been able to send them a copy of our RV registration because our RV has been at a service center 1 1/2 hours away from us for three months with the registration in the glove box. Stay away from this place!

Justin w/ NP RV Storage went above & beyond to help us jump start our motorhome. He was kind & knowledgeable. He provided solutions & was just all around awesome. Thank you!

So far my RV hasn't been damaged by water or theft, so this RV storage park is doing what it is supposed to.

Justin and the team at North Plains took great care of us! Great location and top notch service. The best!

New customer and very happy with these guys. The site is large and flat so storing your RV won't be a hassle. Kat was a delight to work with and she was super helpful and offered us several options for our RV storage. Getting signed up was fast and convenient. They take credit cards too. I highly recommend this site.

The Manager and his staff made the process of renting a storage unit easy. The online form was easy to navigate and fill out. I went into the office within an hour of finishing the online agreement, had some additional questions answered, got the keys and started loading it up. Been using the storage for almost a year and the office people are always friendly and happy to help you.

Staff is very professional, friendly and accommodating. Facilities are clean, new and safe, with wide aisles for maneuverability. Convenient access hours too! Highly recommended for RV, boat and general storage!

I had a wonderful experience reserving and completing my storage unit rental at NP RV and Storage. The facility is right down the road, the manager was fantastic; made me feel like family and quickly took care of my paperwork. I was provided the perfect location for my unit and I couldn’t be happier. :) prices are great too!!!

Total ripoff compared to what else is out there. Will not let you store non-vehicle related items such as truck canopies, boat trailers etc...

Really well run, and very clean. Easy access from Portland.

Dave and Lee were always kind and helpful as we were new to storing our 36' RV. Great guys, great facility and easy to get to right off the freeway. Thanks a million! Gregg

GREAT SERVICE. They always know me by name. Safe and clean. Perfect hours, every day!

I was looking at a rv that was for sale. The security was good, property was neat and vlean.

This is my third time storing with North Plains RV—twice for RV, and now for everyday storage. They have a very streamlined process; getting registered, stored, and being able to access facilities is easy, and straight-forward. Staff goes above and beyond, and I appreciate them ALL very much. Thanks for taking care of me, Dave, Lee, Robert & everyone else!

We have been customers for nearly 7 years and have appreciated the clean and secure RV storage as well as the helpful and efficient staff. Thank you Lee and everyone for keeping our second home safe.

Excellent customer service. Facility looks 2-3 years old, not 17. So far, it's a great place!

Great customer service, the check in process could not have been any easier, the facility is amazingly clean and well kept, 5/5 stars for sure!

I dont rent storage there myself but know someone who does. The units are very clean. The facility is new & still has that new car smell

Nice clean place that is safe to store your property securely. Great prices and the staff is kind and friendly. I will always recommend this great storage facility for small stuff to largest motor home on the road.

Always accommodating, professional, and clean.

I appreciate the security and the cleanliness of this location. But mostly I always deal with a fellow named Daniel and he is always on point. Very polite and friendly and also professional. Always checks my ID, which I appreciate because I value security.

Fast, friendly, secure, attention to details, individual client approach. On top of that It has many options to choose from. Dave and Daniel are always happy to help and will give positive momentum to your day. Nice and quiet place.

Great experience here. Staff professional and helpful. Rate are competitive. Facility is top notch and easy tp access and move around in. Highly recommend!

Excellent. Daniel is very friendly and accommodating. We are thrilled with his service

Daniel has been extremely helpful and accommodating. We are new to this facility but are very pleased so far. Clean, secure, and many amenities.

Outstanding Staff with 5 STAR customer service! Always clean with easy terms and online payment.Safe, gated, well lit, secured area.. Outstanding surveillance and security monitoring.

Great facility, very clean, quite large. Open, covered and garage storage available. We used the facility to store our trailer after a home fire that made us move our trailer offsite during repairs.Highly recommend, the RV dump station with a vacuum cleaner was very useful.

Beaverton and Hillsboro are below highway 26 heading toward the coast west of Portland, Oregon. At the western edge of this crowded residential area is the small town North Plains and this storage unit is about 1/4 mile from hiway 26. It's often possible to get just the space you need, peaceful, clean and the staff is helpful and friendly.